How it works
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What makes our tests different?
We have hand selected the most scientifically robust biomarkers and designed a streamlined customer journey from the ground up. This has created an easy to use customer journey for you and your clients with modern efficiencies to reach unbeatable affordability. This means you can reach more people and help optimise their health.
We are the lab and have several tests in development. Drop us a message if you’d like to see a marker added to the range.
Can I activate a test for my client?
Yes, you can activate a test for a client. Follow the steps below:
Can you send the test(s) to my client?
Yes we can! We can either send the kit to yourself or directly to your client. Simple enter the delivery address details when ordering online. If you include a note with the order, we can even print your practitioner code on the kit.
Can I see my client's results?
Yes, you can view your clients results if they include your practitioner code when activating a test. All your client’s results will be accessible through the portal.
How long do results take?
Results are up to 1 week from sample receipt at the lab. You will be able to see the status of any of your clients tests and if the test has been activated, received at the lab, awaiting final verification or completed. Once results are ready, you and the client will both receive a notification.
How user-friendly are the reports?
We have tailored the reports so that you and the client can extract the information you both need quickly and easily. They are not like the usual ugly lab reports where you only see biomarker name and result, our reports include useful background information about the marker along with reference ranges. This saves you a lot of time explaning the same things time and time again and means you can focus on the results and add value and insights.